PODCAST: How mobility will change the future of customer service, according to Bill Peer, Vice President, Enterprise Architecture, InterContinental Hotels Group :: SearchCIO.com.au
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Friday, August 14, 2009
Tuesday, August 4, 2009
Monday, August 3, 2009
Now that I have initiated a blog on the subject of Electronic Records it is my desire to keep hammering away at the subject on a daily basis. Today I would like to consider a basic Electronic Records Application. In brief a basic (Electronic Records Management) ERM solution would consist of the following features: scan, store, search and retrieve. Obviously this description leaves a lot to be expanded upon, but this is again basic, brief and also very simple. Yet it is a beginning and worth considering.
Sunday, August 2, 2009
In today's world of the Information Highway most of today's records start out in electronic form. Examples would be emails, web transactions, records created in electronic information systems, spread sheets, word documents, etc. All this creates an awareness of the importance of records management, but awareness must be translated into action.